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FAQ

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Frequently Asked Questions

Everything about MOQs, samples, lead times, certifications and shipping.

What is your MOQ?

Typically 200–500 pcs for stock designs and 500–1,000 pcs for custom prints, depending on the item. We welcome trial orders — tell us your target quantity and we will confirm the best option.

Can I get samples? What is your sample policy?

Stock samples are free of charge — you only cover the courier cost (or provide your DHL/FedEx account). Custom samples carry a sample fee, which is fully refunded against your first bulk order. Sampling takes 5–7 days.

What is your lead time?

In-stock items ship in 7–15 days. Custom production typically takes 25–35 days after sample approval, depending on quantity and season.

What are your payment terms?

30% T/T deposit, 70% balance against B/L copy. PayPal is available for sample fees. Other terms can be discussed for repeat customers.

Are you a factory or a trading company?

We are a Keqiao-based sourcing supplier. Each category is produced at our specialized partner factories, while we handle development, quality control and export under one roof — you get factory-level pricing with one point of contact. Factory visits are welcome.

Can you do private label / custom packaging?

Yes. Custom prints, sizes, woven labels, hangtags, barcodes and retail-ready packaging are available. Send us your artwork and we will confirm feasibility and MOQ within 48 hours.

Which certifications and test reports can you provide?

Test reports are matched to the product line and destination market: OEKO-TEX for textile items, phthalate-compliance (CPSIA / REACH) for PEVA and PVC products, and asbestos-free test reports for diatomite mats. Tell us your market and we will send the relevant documents.

What are your shipping terms?

FOB Ningbo/Shanghai is standard. We can also quote CIF or arrange door-to-door (DDP) via our freight partners. LCL is available for smaller orders.

Can I combine different products in one container?

Yes — multi-category consolidation is one of our core strengths. Shower curtains, mats, towels and bedding can be combined into one LCL or full-container shipment with a single set of documents.

How do you control quality?

We inspect at three points: materials before production, inline during production, and a final pre-shipment inspection with photo/video report sent to you before the balance payment.

📦 Our Sample Policy at a Glance

  • Stock samples: free — you cover courier or provide your courier account
  • Custom samples: sample fee applies, 100% refunded against your first order
  • Turnaround: 5–7 days from confirmed specs
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